RETURN & REFUND POLICY
What is the Grizzshop Return Policy?
After your order has been placed, you have 12 hours to contact our customer service team at email@example.com and request order modifications. We will do our best to attempt order modification within this time frame. Please note modification is not guaranteed, we will do our best to stop your order, nevertheless in some situations the order goes through to our factory sooner, which does not enable us to halt the production process.
WRONG PACKAGE RECEIVED /DAMAGE
We are doing our best to ensure product quality and order accuracy. By the way, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
PACKAGE NOT RECEIVED
If your item has not arrived within 45 daysordered,Please contact our support team for a free replacement order or a full refund of your purchase. Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.
WRONG SIZING ORDERED
Grizzshop is not responsible for any customer input errors while ordering especially choosing the incorrect size/color.
WRONG ADDRESS ORDERED
Grizzshop is not responsible for any customer input errors for the shipping address.
RETURN COST RESPONSIBITY
Due to the product is the custom made just for you.Customer should responsible for return cost if it need
Since your product is custom printed just for you, We can not process the returns for the dissatisfied reason. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Package Returned To Sender – Correct Address
If a package is returned to sender by the shipping courier, Grizzshopping will reship the package to your customer for free after an address verification is complete by the Customer. All returned to sender orders will be destroyed by the courier or Grizzshopping will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from Grizzshopping or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit.
If you have any questions. Please do not hesitate to contact us below. We will get back as soon as we can :)