RETURN & REFUND POLICY
What is the Grizz Return Policy?
Due to all our products are custom-made, we are not responsible for refunds or exchanges for general dissatisfaction, incorrect fit issues, or misunderstanding. Buyers assume all risks when choosing the product, style, and fit of their purchase. To help you in choosing the right size, we make the size guide on each product page. Please check on product details to find your best fit. Also, the title, description, quality, and materials of the product were clearly stated in the product details.
Due to all of our products are custom-made. After your order has been placed, you have 24 hours to contact our customer support at firstname.lastname@example.org by including the order number and customer name to request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
WRONG PACKAGE RECEIVED /DAMAGE
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or incorrect product. If the case occurs, we guarantee 100% satisfaction to all of our customers by offering a free replacement order on the defective items. Please contact our customer support at email@example.com. All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print, or the damaged area of the item
PACKAGE NOT RECEIVED
If your item has not arrived within 60 days after your order has been placed, please contact our customer support at firstname.lastname@example.org for a free replacement or a full refund of your purchase.
If your package was lost in transit, we will replace it. You will be provided a new tracking number, and this is what we use to determine if your order has been lost in transit or delivered. Please note that this policy is not included errors made by customers when providing incorrect shipping details on that order
Please note that we will not refund any orders showing "Delivered" Even the order becomes missing/stolen. If your order shows "Delivered" and you did not receive it. Please contact your local courier to file a claim.
The refund policy may be nullified or extended due to random events such as adverse weather conditions, natural disasters, pandemics, political unrest, or postal worker labor disputes that may impact various delivery locations.
Due to your order is custom-made just for you, we are not responsible for refunds or exchanges due to incorrect shipping address issues. We only ship the package to the shipping address provided by the customer. If the package is returned to the sender by the shipping courier, please contact our customer support at email@example.com, and we will reship the package to you. Please be informed that shipping costs may be additionally charged for the reshipment.
Due to your product is custom-made just for you, we do not take returns. We will do the replacement for defective items or incorrect orders. All we required is a clear photo showing the specific problem with the product and by including the order number.
RETURN SHIPPING LABEL
Grizz does not provide prepaid returns shipping labels.
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact our customer support at firstname.lastname@example.org.