Spend 150$ , get 15% off with code 'GRIZZH15'
Spend 150$ , get 15% off with code 'GRIZZH15'

RETURN & REFUND POLICY

What is  the Grizzshop Return Policy?

         ORDER MODIFICATION

                   After your order has been placed, you have 12 hours to contact our customer service team at info@grizzshopping.com and request order modifications. We will do our best to attempt order modification within this time frame. Please note modification is not guaranteed, we will do our best to stop your order, nevertheless in some situations the order goes through to our factory sooner, which does not enable us to halt the production process.

        WRONG PACKAGE RECEIVED /DAMAGE

                    We are doing our best to ensure product quality and order accuracy. By the way,  it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

       PACKAGE NOT RECEIVED

                    If your item has not arrived within 45 daysordered,Please contact our support team for a free replacement order or a full refund of your purchase. Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.

       WRONG SIZING ORDERED 

                   Grizzshop is not responsible for any customer input errors while ordering especially choosing the incorrect size/color.

       WRONG ADDRESS ORDERED 

                   Grizzshop is not responsible for any customer input errors for the shipping address.

       RETURN COST RESPONSIBITY

                   Due to the product is the custom made just for you.Customer should responsible for return cost if it need

       RETURNS

                    Since your product is custom printed just for you, We can not process the returns for the dissatisfied reason. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

Package Returned To Sender – Correct Address

If a package is returned to sender by the shipping courier, Grizzshopping will reship the package to your customer for free after an address verification is complete by the Customer. All returned to sender orders will be destroyed by the courier or Grizzshopping will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.

Package Returned To Sender – Missed Delivery Attempts

All missed delivery attempt orders that got returned to Sender who received notification from Grizzshopping or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit.

If you have any questions. Please do not hesitate to contact us below. We will get back as soon as we can :)

     

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